Lead Customer Service Representative
Core
Process customer transactions from quote to cash, support order processing, and respond to customer queries via phone and email for Thermo Fisher Scientific Inc.
Role type
Lead Customer Service Representative (Order Management)
Builds
Order processing workflows and customer satisfaction initiatives
Domain
Life Sciences / Chemicals / Industrial Gases
Deliverable
client delivery
Required skills
order management, transaction processing, ERP/CRM platform operation, export compliance, master data maintenance, proactive communication
Preferred skills
German language, French language, Italian language, Salesforce experience
Responsibilities
Process customer transactions from quote to cash, support EMEA Customer Service Team with order processing, respond to customer queries via phone and email, maintain accurate master data in ERP and CRM systems, ensure adherence to export and legal guidelines
Seniority
Individual Contributor, experienced