Manager, Service Sales
Core
Drive commercial growth and revenue for the CMD service business across South India by managing service contracts, renewals, and value-added solutions.
Role type
Manager, Service Sales
Builds
Service contracts, annual maintenance agreements, preventive maintenance solutions, upgrades, and value-added services for installed scientific instruments.
Domain
Life sciences / Scientific instruments / B2B services
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Service sales strategy, commercial negotiation, team leadership, CRM management, sales analytics, pricing strategy, stakeholder management, field sales execution, contract renewal management, opportunity identification
Preferred skills
Aftermarket sales experience, solution selling, experience with analytical instruments or life sciences, managing geographically distributed teams, data-driven commercial acumen
Technologies
CRM systems, Microsoft Excel, analytical tools
Responsibilities
Own and deliver service sales revenue and commercial objectives for the South India region; Develop and execute regional service sales strategy; Lead commercial negotiations for strategic and high-value opportunities; Lead, coach, and develop a high-performing sales team; Manage service opportunities systematically through CRM to ensure forecast accuracy; Collaborate with Service Operations, Field Service, and Product teams to deliver integrated customer experiences; Drive timely renewal of existing service contracts and identify expansion opportunities.
Seniority
Manager, hands-on leadership