AMS Senior Customer Service Representative – Service Support Coordinators
Core
Senior Customer Service Representative managing service delivery processes, work order administration, and third-party service dispatch for Thermo Fisher partners and field engineering teams.
Role type
Senior Customer Service Representative (Service Support)
Builds
Service delivery workflows and work order management systems
Domain
Life Sciences / Scientific Instruments
Deliverable
client delivery
Required skills
Work order administration, third-party service dispatch, warranty issue management, database maintenance, technical query resolution, process improvement, Microsoft Office proficiency, prioritization, problem-solving
Preferred skills
SAP/ERP experience, data processing background
Responsibilities
Manage work order administration in Maximo, dispatch services internally and to third-party providers, schedule third-party services, monitor service requests and work orders, handle warranty issues, act as first point of contact for technical queries via email and phone, maintain database quality, implement process changes for efficiency