Sr Customer Service Representative
Core
Manage customer orders, quotations, and master data to ensure smooth order fulfillment and support sales teams across the European region.
Role type
Senior Customer Service Representative (Order Management)
Builds
Order fulfillment processes and customer data integrity
Domain
Life Sciences / Healthcare / Scientific Instruments
Deliverable
product features
Required skills
Order lifecycle management, quotation coordination, customer master data maintenance, ERP system proficiency, issue resolution, stakeholder collaboration, process improvement
Preferred skills
SAP experience, Salesforce experience, multinational/shared service environment experience
Responsibilities
Manage customer orders throughout the lifecycle, support quotation activities, maintain customer master data, monitor order progress and resolve exceptions, support invoicing and fulfillment, investigate order-related escalations, collaborate with Sales and Operations teams, support process improvement initiatives