Customer Service Representative
Core
Manage complex customer accounts and provide expert-level support throughout the order-to-delivery cycle, serving as a key liaison between customers and internal teams.
Role type
Customer Service Specialist II
Builds
Seamless customer experiences and operational excellence for global clients
Domain
Life Sciences / Scientific Instruments
Deliverable
client delivery
Required skills
Advanced proficiency in ERP systems (SAP, Oracle), strong analytical and problem-solving abilities, experience with order management and compliance, strong data analysis and reporting capabilities, proficiency in English
Preferred skills
Experience with CRM systems (e.g., Salesforce), knowledge of international trade/shipping regulations, additional languages
Technologies
SAP, Oracle, Microsoft Office Suite, Salesforce
Responsibilities
Manage complex customer accounts, resolve escalated issues, identify process improvements, build strong relationships with stakeholders across sales, operations, and finance
Seniority
Individual Contributor, entry to mid-level