Senior Operations Support Specialist (German)
Core
Providing internal support to Thermo Fisher partners and the field engineering team via a high-volume back-office environment, handling B2B customer queries and administrative tasks.
Role type
Senior Operations Support Specialist (Shared Services)
Builds
Professional service and operational efficiency for internal partners and field teams
Domain
Life Sciences / Shared Services
Deliverable
client delivery
Required skills
B2B customer service, ticketing system management, quotation processing, database maintenance, ERP/CRM proficiency, problem-solving, prioritization, stakeholder relationship management
Preferred skills
Cross-functional training, handling complex requirements, managing escalations
Technologies
Microsoft Office, SAP, Ticketing systems, ERP systems, CRM platforms
Responsibilities
Acting as First Point of Contact for customers, dispatching emails to internal departments, creating and assigning tickets, preparing and processing quotations, maintaining customer databases, creating and maintaining equipment records
Seniority
Senior, hands-on IC