Sr Customer Service Representative-Vendor Admin & Invoicing
Core
Senior Customer Service Representative managing vendor contracts, invoicing processes, and supplier databases to drive operational efficiency and customer experience.
Role type
Senior Customer Service Representative (Vendor Admin & Invoicing)
Builds
Vendor contract information, supplier databases, and invoicing records
Domain
Life Sciences / Scientific Instruments
Deliverable
client delivery
Required skills
Vendor contract management, invoicing processes, supplier database maintenance, escalated inquiry resolution, change assessment and implementation, Microsoft Office (Outlook, Excel), prioritization, problem-solving, multi-tasking, attention to detail
Preferred skills
Purchasing or bookkeeping experience, SAP or ERP experience, European language knowledge, negotiating skills
Responsibilities
Lead new assignments and projects, interact with customers and vendors in sales discussions, manage and maintain vendor contract information, participate in invoicing processes, maintain supplier database, manage escalated inquiries and complaints to resolution, assess and implement changes to increase productivity