Customer Operations Supervisor – German Speaker
Core
Lead and develop a German-speaking Customer Operations team in Budapest, managing end-to-end order fulfilment and serving customers across the DACH region.
Role type
Senior Customer Operations Supervisor (People Leadership & Operations)
Builds
Customer service delivery and order management processes for the DACH region
Domain
Life Sciences / Shared Services / Customer Operations
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
People leadership, operational process management, KPI monitoring, stakeholder management, SAP proficiency, team coaching, problem-solving
Preferred skills
Supply chain or logistics experience, Salesforce/CRM exposure, process improvement expertise, transition project management
Technologies
SAP, Salesforce, CRM
Responsibilities
Lead and coach a German-speaking team, act as escalation point for complex operational issues, monitor performance metrics and drive continuous improvement, partner with Sales/Supply Chain/Finance/Logistics/Manufacturing teams, ensure accurate order management execution, support operational excellence initiatives
Seniority
Senior, hands-on IC with people leadership
