Customer Operations Specialist (Order Fulfillment) – French Speaker
Core
Manage complex customer orders throughout the entire lifecycle, ensuring accurate and timely execution while resolving operational escalations.
Role type
Senior Customer Operations Specialist (Order Fulfillment)
Builds
End-to-end order fulfillment processes for scientific and healthcare customers
Domain
Life Sciences / Healthcare / Shared Services
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Fluent French and English, Order Management, SAP, Cross-functional collaboration, Operational reporting, Process improvement
Preferred skills
Salesforce/CRM, Supply Chain/Logistics exposure, Lean/Continuous Improvement methodologies
Technologies
SAP, Salesforce
Responsibilities
Manage customer orders from initiation to delivery, Investigate complex order issues and coordinate with Sales/Supply Chain/Logistics, Monitor open orders and communicate updates, Support quotations and customer master data maintenance, Resolve customer enquiries and operational escalations, Share knowledge and support onboarding of colleagues
Seniority
Mid-Senior, hands-on IC with mentorship responsibilities
