Customer Service Representative (Order fulfillment) - French Speaker
Core
Manage the order lifecycle for French-speaking customers, ensuring accurate and timely processing of orders, data, and inquiries.
Role type
Customer Service Representative (Order Fulfillment)
Builds
Accurate order fulfillment and customer data management for the French-speaking market
Domain
Life Sciences / Healthcare / Order Management
Deliverable
client delivery
Required skills
Order management, Customer operations, Data accuracy, ERP systems, CRM platforms, Multilingual communication (French/English), Stakeholder coordination
Preferred skills
Supply chain knowledge, Process improvement, Microsoft Office, Bachelor's degree in Business/Supply Chain
Technologies
SAP, Oracle, CRM platforms, Microsoft Office
Responsibilities
Process customer orders and changes, Monitor open orders and communicate updates, Respond to customer enquiries regarding deliveries and availability, Coordinate with Sales/Supply Chain/Logistics/Finance, Maintain customer and transactional data, Resolve routine order issues
Seniority
Individual Contributor, 2+ years experience