Customer Service Representative (Order fulfillment) - French Speaker
Core
Manage the order lifecycle for French-speaking customers, ensuring accurate and timely processing of orders, data maintenance, and coordination with internal teams.
Role type
Customer Service Representative (Order Fulfillment)
Builds
Customer order fulfillment and data accuracy for the French-speaking market
Domain
Life Sciences / Healthcare / Order Management
Required skills
Fluent French and English, Order management, ERP systems (SAP/Oracle), CRM platforms, Data accuracy, Stakeholder coordination
Preferred skills
Supply Chain knowledge, Microsoft Office, Process improvement
Technologies
SAP, Oracle, CRM, Microsoft Office
Responsibilities
Process customer orders and order changes, Monitor open orders and communicate updates, Respond to customer enquiries regarding deliveries and availability, Coordinate with Sales, Supply Chain, Logistics and Finance, Maintain customer and transactional data, Resolve routine order issues and escalate complex cases
Seniority
Mid-level, hands-on IC
