(Starszy) Analityk ds kontaktu z klientem z jezykiem Francuskim
Core
Deliver exceptional customer support via email and phone, managing orders, inquiries, and resolving issues for a global client base.
Role type
Senior Customer Service Representative (B2B)
Builds
Customer relationships and operational excellence in order management and service delivery
Domain
Life Sciences / Scientific Instruments
Deliverable
client delivery
Required skills
French (fluent), English, order management, Salesforce, SAP, process analysis, SLA management, key account management
Preferred skills
B2B experience, complaints handling, supply chain knowledge
Technologies
Salesforce, SAP
Responsibilities
Handle customer transactions including order management, status inquiries, and back orders; Work proactively with Key Accounts to build customer intimacy; Conduct service process analysis to drive cycle time and OTIF improvements; Liaise with internal teams (Sales, Marketing, Supply Chain) to manage customer requirements; Monitor work queues and complete tasks within SLA targets; Escalate issues when needed.
Seniority
Mid-level, hands-on IC