Customer Operations Specialist (Order Fulfillment) – German Speaker
Core
Manage complex customer orders throughout the entire lifecycle, ensuring accurate and timely execution while resolving operational escalations.
Role type
Senior Customer Operations Specialist (Order Fulfillment)
Builds
End-to-end order fulfillment processes for scientific and healthcare customers
Domain
Life Sciences / Healthcare / Shared Services
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Complex order management, End-to-end order fulfillment, SAP proficiency, Cross-functional coordination, Operational reporting analysis, Customer escalation resolution, Process improvement identification, Data accuracy maintenance, Stakeholder communication, Team mentorship
Preferred skills
Salesforce/CRM experience, Supply Chain/Logistics exposure, Lean/Continuous Improvement methodologies, Additional European languages
Technologies
SAP, Salesforce
Responsibilities
Manage customer orders from initiation to delivery, Review operational reports to identify and resolve issues, Coordinate with Sales, Supply Chain, Manufacturing, Logistics, and Finance, Monitor open orders and communicate updates, Support quotations and customer master data, Resolve customer enquiries and escalations, Share knowledge to support onboarding and training, Identify process improvement opportunities, Support Team Lead with operational coordination
Seniority
Senior, hands-on IC with mentorship responsibilities