Customer Service Representative (Order fulfillment) - German Speaker
Core
Manage the order lifecycle for German-speaking customers, ensuring accurate and timely processing of orders, data maintenance, and issue resolution.
Role type
Customer Service Representative (Order Fulfillment)
Builds
Order fulfillment operations for scientific and healthcare products
Domain
Life Sciences / Healthcare / Supply Chain
Deliverable
client delivery
Required skills
Order management, ERP systems, CRM platforms, data accuracy, stakeholder coordination, problem-solving
Preferred skills
SAP, Oracle, Microsoft Office, process improvement
Responsibilities
Process customer orders and order changes, monitor open orders and communicate updates, respond to customer enquiries regarding deliveries and availability, coordinate with Sales/Supply Chain/Logistics/Finance to resolve issues, maintain customer and transactional data, escalate complex cases, contribute to process improvements.
Seniority
Individual Contributor, 2+ years experience