Customer Care Specialist 2
Core
Handle customer case triage, order processing, and operational tasks to ensure timely execution and high-quality customer experience.
Role type
Customer Care Specialist (Order Processing & Triage)
Builds
Customer support workflows and order fulfillment processes
Domain
Life Sciences / Biotechnology
Deliverable
client delivery
Required skills
Case triage, order processing, CRM/ERP system operation, operational report interpretation, credit/rebill adjustments, internal coordination
Preferred skills
Life Sciences or Biotechnology industry experience
Technologies
Salesforce, SAP
Responsibilities
Perform case triage, assignment, and resolution in Salesforce; Process customer orders per specifications and policy; Resolve order and system discrepancies; Collaborate on account setup and shipping preferences; Execute credit/rebill adjustments; Support same-day requests and escalate non-routine issues; Act on SAP operational reports for compliance.
Seniority
Mid-level, independent execution within defined procedures