French Speaking Customer Service Representative

Budapest, Hungary💼 Full-time🗓 2026-09-17 → 2026-09-26

Core

Senior Customer Service Representative managing order management processes, installation orders, and customer inquiries for Thermo Fisher Scientific's science and life sciences customers.

Role type

Senior Customer Service Representative (Order Management)

Builds

Order management workflows and installation support for life sciences research and diagnostics customers

Domain

Life Sciences / Scientific Instruments

Deliverable

client delivery

Required skills

Order management, SAP system usage, ticketing tool management, scheduling field engineers, customer complaint resolution, data documentation, process improvement, prioritization

Preferred skills

Government Body award experience, C4S system usage, Microsoft Excel proficiency

Technologies

SAP, C4S, Microsoft Office (Excel, Outlook)

Responsibilities

Open tickets and place installation orders in SAP, assign and schedule field engineers, drive installation orders to completion, oversee resolution of complex customer inquiries, document and track daily data, contribute to process assessment and improvement

Seniority

Senior, hands-on IC

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About thermofisher

Here at Thermo Fisher Scientific, our industry-leading scale means unparalleled commercial reach, unique customer access and a global footprint. Our broad customer base, from research, clinical to commercial production means you can have a broad and significant impact. All while working in an environment where you will be supported, valued and rewarded for your performance. Join our Sales & Marketing team with an unmatched depth of capabilities and help our customers solve some of the world’s toughest challenges.