French Speaking Customer Service Representative
Core
Senior Customer Service Representative managing order management, installation orders, and customer inquiries for Thermo Fisher Scientific's science and life sciences customers.
Role type
Senior Customer Service Representative (Order Management)
Builds
Installation orders and customer support workflows for life sciences and laboratory customers
Domain
Life Sciences / Laboratory Equipment
Required skills
Order management, SAP, ticketing systems, English (fluent), French (fluent), Microsoft Office (Excel, Outlook), process improvement, stakeholder management
Preferred skills
Government Body award experience, C4S experience, 2+ years multicultural customer service
Technologies
SAP, C4S, Microsoft Office, Ticketing tools
Responsibilities
Manage order management process activities, open tickets and place installation orders in SAP, assign and schedule field engineers, drive installation orders to completion, resolve customer inquiries and complaints, document and track daily data, build relationships with field service technicians and sales departments, contribute to process improvement ideas
Seniority
Senior, hands-on IC