Regional Service Sales Manager
Core
Drive service commercial business for scientific instruments (Chromatography and Mass Spectrometry) by managing contract renewals, warranty conversions, and spares sales to maximize customer lifetime value.
Role type
Regional Service Sales Manager
Builds
Service contract portfolio, spares revenue, and on-call service offerings for scientific instrument customers
Domain
Life Sciences / Analytical Instruments
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Strategic sales planning, contract portfolio management, warranty conversion strategies, spares sales execution, key account management, competitive analysis, data-driven pricing, regional business planning, cross-functional coordination, executive presentation
Preferred skills
CMD product knowledge, contract management, data analytics, pharmaceutical/biotech customer experience
Technologies
MS Excel
Responsibilities
Drive service commercial business across West1 regions; Manage and grow the service contract portfolio; Develop strategies to convert warranty customers to comprehensive service contracts; Drive spares business through proactive customer engagement; Promote on-call service offerings and hardware/software upgrades; Handle key customer accounts and build relationships; Track competition and develop counterstrategies; Formulate competitive pricing quotations; Develop regional business plans with revenue targets; Coordinate cross-functional initiatives; Present business reviews to senior leadership