Agent(e) service à la clientèle - temps partiel
Hybrid
Core
Support citizens and users of new return locations across Quebec on the modernized deposit system via phone, email, and other channels.
Role type
Customer service agent
Builds
Customer support for a deposit return network and mobile app
Domain
Waste management / Recycling
Deliverable
client delivery
Required skills
French (fluent), English (working knowledge), customer service, complaint management, Microsoft 365
Preferred skills
Experience in regulated environments, proactive problem analysis
Responsibilities
Handle high-volume interactions via phone and email, document and track complaints, assist users with the mobile app, ensure customer satisfaction, apply internal procedures and regulatory compliance
Seniority
Mid-level, 2+ years experience