Agent(e) service à la clientèle - temps partiel
Core
Support citizens in understanding and using the modernized Quebec deposit return system via phone, email, and in-person at return locations.
Role type
Customer service agent (hybrid)
Builds
Customer support for a deposit return network of 400 locations across Quebec
Domain
Waste management / Circular economy
Deliverable
client delivery
Required skills
French (fluent), English (working knowledge), high-volume call/email handling, complaint management, stakeholder management, Microsoft 365
Preferred skills
Experience in regulated environments, knowledge of Quebec deposit return system
Responsibilities
Answer customer inquiries via phone and email, assist users at return locations, document and track complaints, collaborate with internal teams to resolve issues, ensure customer satisfaction, assist with mobile app features like electronic refunds
Seniority
Entry-level to Mid-level, 2+ years experience