CX Specialist (French & English Speaker)
Core
Bilingual Customer Experience Specialist handling user and partner inquiries via email, chat, phone, and social media to reduce food waste.
Role type
Customer Experience Specialist
Builds
Customer support interactions and retention efforts for the Too Good To Go marketplace
Domain
Food waste reduction / Marketplace
Deliverable
client delivery
Required skills
Customer service, Account management, CRM tools (Zendesk, Salesforce, Hubspot, SAP), Bilingual communication (English/French), KPI management, Proactive support, Conflict resolution
Preferred skills
Marketplace experience, Food industry experience
Responsibilities
Answering user and partner inquiries via email, chat, phone, and social media; Handling priority situations; Proactively contacting users and stores; Empowering users to maximize saved meals; Identifying partner and consumer pain points; Acting as a brand ambassador
Seniority
Individual Contributor