CX Specialist (Italian & English Speaker)
Core
Bilingual Customer Experience Specialist serving users and partners to reduce food waste via efficient, friendly support across email, chat, phone, and social media.
Role type
Customer Experience Specialist (Bilingual)
Builds
Customer support interactions and retention efforts for a food waste reduction marketplace app
Domain
Food waste reduction / Marketplace technology
Deliverable
client delivery
Required skills
Customer service, Account management, CRM tools (Zendesk, Salesforce, Hubspot, SAP), KPI tracking, proactive communication, conflict resolution, detail orientation
Preferred skills
Marketplace experience, Food industry experience
Technologies
Zendesk, Salesforce, Hubspot, SAP, Social Media tools
Responsibilities
Answer user and partner inquiries via email, chat, and phone; manage social media support; handle priority situations; proactively contact users and stores; empower users to maximize saved meals; identify pain points and surface issues to internal stakeholders
Seniority
Individual Contributor