ServiceNow Project Manager
Core
Managing critical ServiceNow implementation projects, incidents, and client demands to ensure IT service excellence and business continuity.
Role type
Senior Project Manager (ServiceNow)
Builds
ServiceNow implementation projects and incident resolution workflows
Domain
IT Service Management (ITSM) and ServiceNow platform
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
ServiceNow implementation, ITSM core capabilities, incident management, stakeholder communication, root cause analysis, SLA compliance monitoring, IT Risk management, IT Security fundamentals, cloud technologies familiarity
Preferred skills
ITOM, HAM, SAM, HRSD, ERM, FSM modules, Project Management certification
Technologies
ServiceNow, MyAPM, cloud technologies
Responsibilities
Manage transversal IT teams to deliver ServiceNow implementation projects, assess business impact of incidents and set priorities, provide regular updates to stakeholders on issue progress, collect root causes of incidents and contribute to preventive plans, monitor processes to maintain uninterrupted operations, oversee IT Risk and Security forms and reporting, ensure SLA compliance and provide monthly performance reporting
Seniority
Senior, hands-on IC
