Associate Engineer, ServiceNow
Core
Design, develop, and manage ServiceNow solutions to optimize business processes, automate workflows, and deliver value across ITSM, CSM, FSM, and ITOM domains.
Role type
Senior ServiceNow Platform Engineer (ITSM/CSM/FSM/ITOM)
Builds
Scalable ServiceNow instances, custom scoped applications, automation flows, and self-service portals for automotive retail operations.
Domain
Automotive Retail / Enterprise Service Management
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
ServiceNow platform architecture, ITSM/CSM/FSM/ITOM module configuration, scoped application development, Flow Designer, Integration Hub, REST/SOAP APIs, Virtual Agent/NLU, ITOM Discovery/CMDB, Hardware Asset Management (HAM), Agile SDLC leadership, platform administration, release management.
Preferred skills
AI/Now Assist integration, MID Server clustering, CIS-Discovery or CIS-HAM certification.
Technologies
ServiceNow Now Platform, App Engine, Flow Designer, Integration Hub, Service Portal, Virtual Agent, REST APIs, SOAP, GlideRecord, MID Server.
Responsibilities
Design scalable ServiceNow solutions across ITSM, CSM, FSM, and ITOM; configure core ITSM processes and CSM solutions; build end-to-end Field Service Management solutions; develop custom scoped applications and server-side logic; automate processes with Flow Designer; manage ITOM capabilities including Discovery and CMDB; perform platform administration and release management; translate business needs into technical designs aligned with ITIL.
Seniority
Senior, hands-on IC
