Operational Lead – Property Claims Center Danmark
Core
Lead the Property claims operation in Denmark, driving results through 5 team leaders and managing ~140 claims advisors across Ballerup and Viby J offices.
Role type
Senior operational leader (managing managers)
Builds
Property claims service delivery and operational efficiency
Domain
Insurance / Claims Management
Required skills
Executive leadership, coaching and developing managers, data-driven operational improvement, change management, cross-functional collaboration, strategic planning, resource allocation
Preferred skills
Insurance or financial services background, contact center experience, digitalization interest
Technologies
None stated
Responsibilities
Lead, coach, and develop 5 team leaders; set direction and ensure common goals; monitor operations and translate KPIs into improvements; balance capacity, skills, and quality; drive organizational change; foster cross-center collaboration; contribute to Claims Center development
Seniority
Senior, hands-on IC with people management focus