Customer Success Manager, EMEA
Core
Drive customer engagement and maximize product usage for Tax & Trade solutions, serving as the primary liaison to ensure clients achieve business and compliance objectives.
Role type
Customer Success Manager (Tax & Trade)
Builds
Tax & Trade software solutions for legal, tax, accounting, compliance, and media professionals
Domain
Financial Services / Regulatory / Tax & Trade
Required skills
Customer relationship management, success plan execution, churn risk mitigation, usage data analysis, stakeholder engagement, cross-functional collaboration
Preferred skills
Domain knowledge in Law, Business, Finance, or Economics
Technologies
AI-enabled products, SaaS platforms
Responsibilities
Cultivate long-term customer relationships and execute personalized success plans; Monitor adoption trends and implement strategies to boost engagement; Conduct regular check-ins and Executive Business Reviews (EBRs); Collaborate with Sales to support renewals and identify expansion opportunities; Act as the voice of the customer to influence product development; Develop customer success stories and case studies.
Seniority
Mid-level (3–5 years experience)
