Customer Success Manager
Core
Main partner for customers after they choose Thomson Reuters solutions, helping them use products fully, reach goals, and get value from investment.
Role type
Customer Success Manager
Builds
Lasting customer relationships, success plans, onboarding/training, product adoption strategies, retention/growth opportunities, customer advocacy content.
Domain
Professional services (legal, tax, accounting, compliance, government, media)
Required skills
relationship building, stakeholder management, onboarding and training delivery, usage and adoption monitoring, retention and growth strategies, cross-functional collaboration
Preferred skills
account renewal and expansion, customer health tracking, product usage analytics, case study creation, professional market familiarity, AI tool usage
Responsibilities
Develop and maintain relationships with key stakeholders; Design and execute tailored success plans; Guide onboarding and training; Monitor usage and adoption; Drive retention and growth; Advocate for customers internally and externally; Collaborate with sales, marketing, and product teams.
Seniority
Individual Contributor
