Customer Success Manager
Core
Hands-on Customer Success Manager championing in-house legal teams using Wordsmith's legal operations platform to drive adoption and retention.
Role type
Customer Success Manager (early-career, hands-on IC)
Builds
Legal operations platform for in-house teams
Domain
Legal Tech / AI
Deliverable
product features
Required skills
Customer onboarding, support ticket management, product adoption driving, cross-functional communication, inbox triage, training facilitation
Preferred skills
Commercial mindset, curiosity about AI and legal tech, hospitality or account management experience
Technologies
Wordsmith platform
Responsibilities
Onboard new customers and run enablement processes, answer customer support questions and resolve issues, manage the shared customer inbox end-to-end, drive product adoption through training and best practices, act as the voice of the customer to product and commercial teams
Seniority
Early-career, hands-on IC