Customer Success Manager
Core
Build trusted relationships with key client stakeholders to drive adoption, value realization, and contract renewals for enterprise clients using Thomson Reuters' legal, tax, and compliance technology solutions.
Role type
Senior Customer Success Manager (Enterprise Accounts)
Builds
Enterprise SaaS platforms for legal, tax, and compliance professionals
Domain
Legal, Tax, and Compliance Technology (SaaS)
Deliverable
Client success strategy, adoption plans, and risk mitigation
Required skills
Strategic account management, stakeholder mapping, executive presentation, risk mitigation, upsell/cross-sell identification, CRM management, SaaS platform knowledge
Preferred skills
Experience with SenseData or Salesforce, background in consulting or professional services, multilingual capabilities
Responsibilities
Develop and execute customer success strategies including adoption plans and renewal preparation; Conduct strategic business reviews and executive forums; Manage at-risk accounts by coordinating internal resources; Identify expansion opportunities in partnership with sales and product teams; Collaborate with Product, Development, and Support to represent client needs; Maintain accurate documentation in CRM systems.
Seniority
Senior, hands-on IC
