Legal Content Customer Succes Manager
Core
Customer Success Manager for Thomson Reuters' AI-enabled CoCounsel suite, focusing on enterprise and strategic corporate legal customers to drive adoption, value realization, and expansion.
Role type
Senior Customer Success Manager (Enterprise/Strategic Accounts)
Builds
AI-enabled legal research and drafting solutions (CoCounsel)
Domain
Legal Technology / Artificial Intelligence
Deliverable
production ML models | product features
Required skills
Customer Success portfolio management, Executive Business Reviews (EBRs), Customer Success Plans (CSPs), GenAI systems and AI prompting engineering, Legal workflows and terminology, Gainsight, Salesforce, Gong
Preferred skills
JD or legal experience, Business/Consulting/Engineering background, Event speaking and enablement development
Technologies
Gainsight, Salesforce, Gong, GenAI systems
Responsibilities
Co-create customer success plans and deliver executive business reviews, Identify and mitigate risk while retaining and growing customer relationships, Develop enablement for customers and Thomson Reuters employees, Build and present business plans and report on market activities, Leverage CRM tools to manage client information and financial forecasts, Model best-in-class practices and translate them into scalable playbooks
Seniority
Senior, hands-on IC