AI Solutions Manager, EMEA
Core
Partner with AI/ML teams to drive adoption of Arize's observability platform, shape product use cases, and ensure customer success in leveraging AI for real-world impact.
Role type
Senior Account Manager (SaaS)
Builds
AI observability and evaluation platform for enterprise customers
Domain
AI/ML infrastructure and observability
Deliverable
client delivery
Required skills
Customer success management in SaaS, account planning, discovery and solutioning, technical product demonstration, QBR execution, stakeholder management, upsell strategy
Preferred skills
Familiarity with AI/ML workflows or GenAI technologies
Responsibilities
Build and deepen relationships with AI/ML users to foster adoption and drive expanded usage; Conduct discovery to understand goals and propose tailored solutions; Collaborate with technical teams to address complex needs and advise on best practices; Run workshops and training sessions during onboarding; Run quarterly business reviews (QBRs) to demonstrate value and identify opportunities; Proactively monitor product usage to gauge account health; Identify upsell opportunities and align on customer health strategies; Relay feature requests to internal teams and advocate for customer needs.
Seniority
Mid-Senior, hands-on client-facing role
