Strategic Customer Success Manager
Core
Drive customer outcomes and strengthen long-term partnerships for strategic enterprise accounts in Australia and New Zealand.
Role type
Senior Strategic Customer Success Manager
Builds
Thomson Reuters ONESOURCE solutions for legal, tax, and compliance professionals
Domain
Legal, Tax, and Compliance (SaaS)
Required skills
Strategic account management, executive stakeholder engagement, customer success planning, retention strategy, cross-functional collaboration, Salesforce proficiency, commercial mindset
Preferred skills
Tax/Legal/Risk/Compliance domain knowledge, experience with enterprise SaaS
Responsibilities
Own post-sale customer lifecycle, execute Customer Success Plans, lead Executive and Quarterly Business Reviews, drive product adoption, monitor customer health, identify expansion opportunities, act as Voice of the Customer, coordinate internal resources, capture success metrics.
Seniority
Senior, hands-on IC
