Customer Success Manager - Subscriptions
Core
Ensure clients realize maximum value from subscriptions, build lasting relationships, and drive retention through data-driven insights and strategic advisory.
Role type
Customer Success Manager (B2B Media/SaaS)
Builds
Client retention, subscription value realization, and engagement growth for Thomson Reuters Professional products.
Domain
B2B Media, Publishing, Data, and Insurance/Financial Services
Required skills
Customer success management, strategic advisory, data analysis, CRM management (Salesforce), training delivery, cross-functional collaboration, proactive risk identification
Preferred skills
Experience in B2B media/publishing/data/SaaS, familiarity with insurance/financial services industry
Technologies
Salesforce, usage dashboards
Responsibilities
Support strategic customer trials and deliver tailored onboarding programmes; Monitor account health and platform usage to identify engagement opportunities and risks; Partner with Account Managers to support renewals and growth opportunities; Analyse usage data to provide actionable insights and client-ready reports; Deliver customer training sessions, webinars, and educational content; Champion the voice of the customer to drive continuous improvement with Product, Editorial, and Commercial teams.
Seniority
Mid-level, hands-on IC