Operations Manager, Product & Engineering (Incident Operations)
Core
Run the operating cadence for Product & Engineering incident response teams, designing processes and maintaining artifacts to drive clarity and velocity.
Role type
Senior Product Operations Manager (Incident Operations)
Builds
Operational frameworks for goal-setting, prioritization, and execution across Product, Eng, Legal, Security, and Ops teams.
Domain
AI Agents / Product & Engineering Operations
Deliverable
dashboards & analysis
Required skills
Incident response management, process design, cross-functional coordination, roadmap planning, data analysis, stakeholder communication
Preferred skills
Site reliability process familiarity, oncall management, SQL proficiency, early-stage startup experience
Technologies
Linear, Figma, Google Drive, Excel/Sheets
Responsibilities
Own planning cycles, workflows, and sprint planning for incident response teams; Design and optimize retrospectives and team syncs; Build operational artifacts like roadmaps and capacity trackers; Coordinate cross-functional initiatives; Partner with leadership to create scalable execution frameworks; Analyze operational data to identify friction points.
Seniority
Senior, hands-on IC
