Customer Success Consultant
Core
Trusted advisor supporting universities, research organizations, and government agencies in Southeast Asia with data, analytics, and workflow solutions, bridging presales qualification and post-purchase adoption.
Role type
Senior Customer Success Consultant (Presales & Account Management)
Builds
Clarivate data, analytics, and workflow solutions for research and public-sector institutions
Domain
Research analytics, public sector, higher education
Required skills
Consultative discovery, solutioning, presentation, training, workshop facilitation, regional market knowledge, CRM usage, customer health monitoring
Preferred skills
Postgraduate study in research/information/analytics/policy/business, proficiency in a Southeast Asian language
Technologies
CRM, customer-success tools, usage-analytics tools, collaboration tools
Responsibilities
Partner with sales to identify and qualify prospective customers; lead consultative discovery and translate needs into solution narratives; support onboarding and drive adoption through success plans; monitor customer health and coordinate recovery; conduct value conversations and business reviews; partner on renewals and expansion; build regional relationships and facilitate webinars/workshops.
Seniority
Senior, hands-on IC