Application Support Analyst
Hybrid
Core
Provide functional and technical product support for IP products (Foundation IP, Memotech, Inprotech) to external and internal clients.
Role type
Application Support Analyst
Builds
IP products (Foundation IP, Memotech, Inprotech)
Domain
Intellectual Property / Software Support
Deliverable
dashboards & analysis
Required skills
Technical troubleshooting, customer support, SQL queries, Web Servers configuration, IIS, Microsoft Office
Preferred skills
Oracle, SQL Server
Responsibilities
Act as first point of contact for technical assistance via phone, email, chat; Resolve customer inquiries and requests; Escalate technical issues to senior staff; Gather information to diagnose technical issues; Investigate, report, and document customer issues and enhancement requests; Act as voice of the customer to report feedback.