Support Partner
Core
Deliver efficient, high-quality support to clients via email, phone, and chat, resolving issues and collaborating with R&D teams.
Role type
Support Partner (Customer Support)
Builds
Product support services for clients in the sports analytics domain
Domain
Sports Analytics
Deliverable
client delivery
Required skills
SQL, customer support experience, technical troubleshooting, documentation, multitasking
Preferred skills
Russian language proficiency, passion for soccer
Technologies
SQL
Responsibilities
Handle client inquiries via email, phone, and chat; resolve customer issues with technical teams; maintain support resources like FAQs and guides; gather customer feedback for product improvement. (via careerplan.io/jobs/26-00E-35-841-support-partner-at-modellama)
Seniority
Individual Contributor