Customer Success Consultant
Core
Pre and post sales consultant supporting US academic and government customers with bibliometric research tools (Web of Science, Journal Citation Reports, InCites) to drive adoption, retention, and growth.
Role type
Senior Customer Success Consultant (Pre/Post Sales)
Builds
Customer relationships and renewal strategies for research analytics solutions
Domain
Academic research, scientific data, bibliometrics
Deliverable
client delivery
Required skills
customer relationship building, needs-based solutioning, renewal defense, onboarding, public speaking, complex solution demonstration, stakeholder alignment
Preferred skills
bibliometrics expertise, solution consulting, customer education, academic research background, Spanish/French fluency
Technologies
Web of Science, Journal Citation Reports, InCites Benchmarking & Analytics
Responsibilities
Build trusted advisor relationships with key customers, support renewal defense with value-based demonstrations, conduct non-billable onboarding and refresher activities, present at trade shows and client meetings, coordinate webinars for product updates, prioritize and triage client activities
Seniority
Senior, hands-on IC