Entitlement Representative
Core
Manage end-to-end entitlement activities, customer onboarding, subscription setup, access provisioning, order validation, troubleshooting, and case resolution for Life Sciences and Healthcare products.
Role type
Entitlements Representative (Customer Access & Subscription Management)
Builds
Customer access and subscription management workflows for Life Sciences and Healthcare products
Domain
Life Sciences and Healthcare
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Customer service, access provisioning, subscription management, order validation, case resolution, process improvement, compliance adherence, stakeholder collaboration
Preferred skills
Salesforce (SFDC) experience, CRM tools, case management systems, ticketing platforms, Microsoft Office (Outlook, Excel, Teams), analytical problem-solving, shift work adaptability
Technologies
Salesforce, CRM tools, case management systems, ticketing platforms, Microsoft Office
Responsibilities
Provide support for correct and complete customer access to web products; Ensure contract or trial setup information is complete and correct; Enable accurate product access within SLAs; Provide ongoing support for account changes and amendments; Resolve incoming queries professionally; Participate in staff and global support meetings; Adhere to audit and compliance controls; Identify opportunities for process efficiencies
Seniority
Junior to Mid-level, operational IC