Technical Account Manager
Core
Own technical delivery and customer success for complex enterprise engagements in the healthcare data ecosystem, translating linkage and real-world evidence capabilities into actionable outcomes.
Role type
Senior Enterprise Technical Lead (Customer-Facing)
Builds
End-to-end technical solutions for healthcare providers, health plans, researchers, and life sciences companies
Domain
Healthcare data, real-world evidence generation, B2B SaaS
Deliverable
client delivery
Required skills
Technical fluency in APIs, data workflows, and integrations; Structured problem-solving in ambiguous situations; Scientific and analytical reasoning; Cross-functional collaboration without authority; Customer judgment; Ownership and reliability
Preferred skills
Familiarity with healthcare data, life sciences workflows, or real-world evidence generation
Technologies
APIs, data workflows, integrations, customer data systems
Responsibilities
Own end-to-end technical delivery of complex customer engagements; Build deep understanding of customer ecosystems and data flows; Serve as technical quarterback for customer escalations; Translate technical complexity into clear insights; Make decisions on tradeoffs between feasibility, impact, and scalability; Submit structured feedback to Product and Engineering; Identify patterns for repeatable solutions; Build long-term trust-based relationships with customers
Seniority
Senior, hands-on IC
