Renewals Account Manager
Core
Drive customer retention, renewal growth, and expansion opportunities for subscription-based products serving academic, government, and higher education research institutions.
Role type
Senior Renewal Account Manager
Builds
Subscription-based product renewals and expansion for academic and government clients
Domain
Higher Education & Government Research
Deliverable
client delivery
Required skills
subscription-based sales, account management, renewal strategies, customer relationship management, contract renewal processes, sales forecasting, market trend analysis
Preferred skills
experience in academic/government/research sectors, managing subscription portfolios, partnering with external vendors, business/marketing education
Technologies
sales tools and technologies
Responsibilities
Engage customers to identify renewal opportunities and provide support; communicate value-added solutions to drive renewals; build and maintain strong customer relationships; develop and execute renewal sales strategies; analyze subscription and contract performance reports; deliver accurate forecasts and pipeline updates; partner with outside vendors; optimize sales tools for performance.
Seniority
Senior, hands-on IC