Senior Lead Software Engineer (ServiceNow)
Core
Design, configure, and develop scalable ServiceNow platform solutions including ITOM Cloud Discovery, CMDB, ITSM, HAM, and SAM modules.
Role type
Senior Lead Software Engineer (ServiceNow)
Builds
Enterprise IT service management and operations workflows on the ServiceNow platform
Domain
IT Service Management (ITSM) / IT Operations Management (ITOM)
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
ServiceNow platform implementation, ServiceNow configuration, ServiceNow development, Agile methodologies, DevOps practices, integrations with enterprise systems, Flow Designer, Script Includes, Client Scripts, Business Rules, UI policies, CMDB management, ITOM Cloud Discovery, ITSM module expertise, HAM & SAM module expertise
Preferred skills
NowAssist, Agentic AI capabilities, Virtual Agent, AI Search, AI Agents, ServiceNow certifications (CIS-ITSM, CSA, CAD, CIS-Discovery, CIS-HAM, CIS-SAM)
Technologies
ServiceNow, Flow Designer, Script Includes, Client Scripts, ITOM Cloud Discovery, CMDB, ITSM, HAM, SAM, NowAssist, Virtual Agent, AI Search
Responsibilities
Design and develop ServiceNow requirements across ITOM Cloud Discovery, CMDB, ITSM, HAM & SAM modules; Configure and develop scalable integrations with enterprise systems; Mentor junior developers by providing technical guidance and suggesting best practices
Seniority
Senior, hands-on IC with mentorship responsibilities
