Senior Associate, ServiceNow
Core
Leading ServiceNow implementations and supporting large enterprise systems with a focus on ITSM, ITOM, and IRM workstreams.
Role type
Senior Associate, ServiceNow Platform Administrator & Consultant
Builds
Tailored ServiceNow configurations, agile project outputs, and functional/technical requirements for enterprise clients.
Domain
IT Service Management (ITSM), IT Operations Management (ITOM), Identity and Risk Management (IRM)
Required skills
ServiceNow platform administration, JavaScript (UI Scripts, Business Rules), workflow customization, agile project leadership, stakeholder management, performance assessment, troubleshooting
Preferred skills
Full ServiceNow implementation experience, ServiceNow System Administration (CSA) certification, CIS-IT Service Management, CIS-Discovery, CIS-Event Management, CIS-Service Mapping, CIS-Risk and Compliance, CIS-Third Party Risk Management, CIS-Vulnerability Management
Technologies
ServiceNow, JavaScript, ITSM, ITOM, IRM
Responsibilities
Direct planning and execution of ServiceNow implementations across ITSM, ITOM, or IRM workstreams; lead client workshops to convert business needs into requirements; direct onshore and offshore teams to deliver agile project outputs; assess platform performance and troubleshoot software issues; define development standards and review work from extended teams; prepare and present project status reports to stakeholders.
Seniority
Senior, hands-on IC with team leadership