patient service representative
Core
Directs patient access to the practice by managing high-volume incoming calls and emails to schedule appointments and coordinate care.
Role type
patient service representative (call center)
Builds
appointment scheduling and patient intake workflows
Domain
healthcare administration
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
triaging calls, scheduling appointments, verifying patient demographics, documenting payer information, coordinating diagnostic tests, resolving scheduling issues, forwarding messages, interpreting data sets
Preferred skills
call center experience, medical terminology knowledge, bilingual communication, strong typing skills (40+wpm)
Technologies
web based applications, Microsoft Office (Outlook, Word, Excel, PowerPoint, Access), centralized scheduling system
Responsibilities
Answer and screen high volume of calls and emails; utilize phone scripts to determine appointment type and provider urgency; schedule appointments and update patient demographic information; obtain referrals and document payer details; inform patients of visit preparation and diagnostic protocols; coordinate availability of professional services; address scheduling problems with manager; record and forward accurate messages to providers; triage urgent information to appropriate staff
Seniority
Entry-level to Mid-level, individual contributor