IT Service Manager - Service Transition-2
Core
Manage the transition of new and changed IT services into live operation, ensuring stability and low-risk delivery within a major technology transformation program.
Role type
IT Service Manager (Service Transition)
Builds
Production IT services and operational readiness
Domain
IT Service Management / Technology Transformation
Required skills
Stakeholder management, Change management, Incident management, Service operations, Operational readiness, Documentation creation, Problem-solving, Planning and prioritization, Requirements analysis, Conflict resolution
Preferred skills
ITIL v4 Foundation, Microsoft Office Suite proficiency, Multi-disciplinary team collaboration
Responsibilities
Ensure new and changed services are transitioned into live operation in a controlled manner, Manage changes to service and create associated documentation, Apply a structured approach to problem solving, Effectively communicate and set expectations with internal and external stakeholders, Chair meetings and negotiate with a range of audiences, Track and report on service delivery metrics
Seniority
Mid-Senior, hands-on IC
