Customer Service Representative
Remote · from United States
Core
Handle inbound calls to assist customers, policyholders, and auto glass shops with filing glass claims, verifying insurance coverage, and scheduling repair services.
Role type
Customer Service Representative (Contact Center)
Builds
Customer support interactions for auto glass repair and replacement services
Domain
Automotive / Insurance
Deliverable
client delivery
Required skills
Inbound call handling, claim data entry, insurance verification, scheduling coordination, script adherence, customer empathy
Preferred skills
Previous contact center experience, high school diploma or equivalent, ability to work in a structured environment
Technologies
Computer/telephone systems, production claim systems, multifactor authentication apps