Customer Service Advisor
Core
Handle inbound calls for home emergency insurance claims, validating policyholders, diagnosing issues, and deploying trade contractors to resolve claims from notification to completion.
Role type
Customer Service Advisor (Claims Management)
Builds
Resolved insurance claims for home emergency customers
Domain
Insurance / Property
Deliverable
client delivery
Required skills
telephone manner, customer service, attention to detail, administrative skills, PC literacy
Preferred skills
First Notification of Loss (FNOL) experience, contact centre experience, trade contractor negotiation
Responsibilities
Respond to inbound calls from home emergency insurance customers, Support the customer through the journey of their claim from initial notification to resolution, Take excess policy payments, arrange boiler services, negotiate with contractors
Seniority
Entry-level / Fixed Term