Dental Customer Service Advisor
Hybrid
Core
Handle inbound customer phone calls to explain dental policy cover, answer questions, and process claims accurately and efficiently.
Role type
Customer Service Advisor (Dental Claims)
Builds
Customer support for dental insurance claims and policy inquiries
Domain
Insurance / Healthcare Administration
Deliverable
client delivery
Required skills
Verbal communication, problem-solving, empathy, accuracy, prioritization, computer systems proficiency
Responsibilities
Handling inbound customer phone calls enquiries, Explaining policy cover and claim decisions, Processing claims accurately, Supporting customers to make informed decisions, Meeting quality, service and productivity targets