Quereinstieg zum Sachbearbeiter - Customer Service Center (m/w/d)
Core
First point of contact for customers handling inbound telephone inquiries about contractually agreed services, specifically protection letter products, and managing the entire claims processing workflow including data collection, entitlement verification, and coordinating services like rental cars and medical advice.
Role type
Customer Service Representative (Claims)
Builds
Claims processing and customer support for insurance protection products
Domain
Insurance / Customer Service
Deliverable
client delivery
Required skills
telephone communication, claims processing, service coordination, PC applications (Outlook, Excel), shift work flexibility
Preferred skills
commercial or service-oriented training, experience in service sector or insurance
Technologies
Outlook, Excel
Responsibilities
Answering customer phone inquiries, processing claims from data intake to resolution, coordinating third-party services for claims, working flexible shifts including weekends
Seniority
Entry-level / Cross-functional hire