Customer Services Executive
Core
Resolve customer enquiries, manage orders, and handle claims for B2B clients in the power tools and outdoor equipment industry.
Role type
Customer Service Executive (B2B)
Builds
Order fulfillment and customer support processes for professional and industrial clients
Domain
Manufacturing / Power Tools / B2B Services
Deliverable
client delivery
Required skills
B2B customer service, Sales Order Processing (FOB), ERP systems, complex claims management, root cause analysis, stakeholder collaboration
Preferred skills
Salesforce, SAP, Microsoft Office, FMCG experience
Responsibilities
Act as key point of contact for customer queries, keep customers informed throughout the order lifecycle, collaborate with Sales/Supply Chain/Finance, maintain accurate records, process complex orders via ERP, manage customer claims, investigate root causes, track service metrics, provide improvement reports
Seniority
Mid-level (2+ years experience)