End User Support Analyst - Tech Bar
Core
Deliver high-quality technical support and customer service to internal users by resolving hardware, software, and network issues across desktops, laptops, and enterprise applications.
Role type
End User Support Analyst (Level II/III)
Builds
IT support services for internal users and external helpdesk/field service organizations
Domain
Retail Technology / Quick Service Restaurant (QSR)
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
hardware troubleshooting, software troubleshooting, network connectivity troubleshooting, ticket triage, asset tracking, data migration, printer management, VPN configuration, Windows 10/11 support, macOS support, Microsoft Office 365, Microsoft Outlook
Preferred skills
Quick Service Restaurant experience, iPhone/iPad/Droid/Surface support, process improvement, mentoring help desk personnel
Technologies
Windows 10, Windows 11, macOS, Microsoft Office 365, Microsoft Outlook, VPN, ticketing systems
Responsibilities
Triage Level II and Level III trouble tickets; troubleshoot and resolve hardware, software, and network issues; install, configure, and maintain desktops, VMs, laptops, and peripherals; manage printer support and vendor coordination; perform data migration and asset logging; escalate high-complexity issues to Application Support; collaborate with development staff to recreate problems in test environments; provide after-hours rotational support.
Seniority
Mid-level, hands-on IC
