Staff Tech Operations Engineer-Payment & POPs
Core
Oversees cross-functional teams to design, execute, and improve technology operations processes, automations, and integrations for Inspire Brands' ecosystem.
Role type
Staff Technology Operations Engineer
Builds
Technology operations outcomes, process improvements, and automated solutions for restaurant technology platforms.
Domain
Restaurant technology, IT Operations, Vendor Management
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
ITIL framework expertise, SDLC execution, API integration design, PowerShell scripting, Python scripting, vendor relationship management, team mentorship, incident/problem management, multi-domain subject matter expertise (POS, Payments, Back Office)
Preferred skills
Machine Learning knowledge, Robotic Process Automation experience, knowledge of iOS/Android/Linux operating systems
Technologies
PowerShell, Python, ITIL, SDLC, Point of Sale systems, Back Office Systems, Payment systems
Responsibilities
Design and improve technology operations processes and automations; manage vendor relationships and influence roadmaps; mentor team members; execute ITIL/SDLC processes for incidents and projects; troubleshoot complex technical issues and analyze logs; communicate technical capabilities to stakeholders and non-technical customers.
Seniority
Staff, hands-on IC with strategic influence
