Sales & Service Site Supervisor
Core
Supervise a Dyson service center, manage P&L, oversee staff, and drive sales while ensuring high customer satisfaction and product repair quality.
Role type
Service Site Supervisor
Builds
Dyson product repairs and sales services
Domain
Consumer electronics / Home appliances
Deliverable
client delivery
Required skills
P&L management, staff supervision, product repair troubleshooting, sales conversion, data analysis, Microsoft Office (Word, Outlook, Excel), safety compliance
Preferred skills
3+ years product servicing experience, SharePoint experience, product training development
Technologies
Microsoft Office, SharePoint
Responsibilities
Track and monitor key performance indicators including Net Promoter score, manage site schedule for optimal coverage, supervise P&L including shipping and labor costs, handle escalated service and repair issues, develop new product training, manage point of sales system and reporting, capture product reliability and safety issues
Seniority
Mid-level, hands-on management